Keep Your Drive

Keep Your Drive - Under the Lenovo Limited Warranty terms, if a hard drive fails, and Lenovo replaces the drive, the defective drive becomes the property of Lenovo. However, with KYD there is no need to return the drive or pay for the replacement. By keeping the drive(s) in the customer's possession, customers can stay in compliance with data privacy and retention requirements as well as mitigate the potential for civil liability risks. Customers can tightly protect their data by holding onto that disk drive when they turn in their PC for repair. Fortunately, because Lenovo's diagnostics system can identify when a disk drive is defective, we already know if the drive needs to be replaced and can authorize the customer to remove the drive before giving the PC to us.